Welcome to Home Decor Shop! We’re dedicated to providing premium office furniture with reliable global delivery. Below, you’ll find answers to common questions about our products, delivery, payments, returns, and more. If you need further assistance, feel free to contact us.
Product Questions
What types of office furniture do you offer?
We provide a wide range of high-quality office furniture to suit various workspace needs. Our menu includes items like Bookcases, Conference/Guest Chairs, Conference Tables, Corner Office Desks, Credenzas, Decor, Desking Systems, Executive Office Desks, File Cabinets, Glass Office Desks, L-Shaped Office Desks, Mirrors, Modern Office Desks, Office Chairs, Office Desks with Hutches, Office Lighting, Reception Desks, Solid Wood Office Desks, and Standing Office Desks. Each product is crafted for durability and style, ideal for both corporate and home offices.
Are your products suitable for home offices?
Absolutely! Our collection includes items like Standing Office Desks, Modern Office Desks, and Office Chairs that are perfect for remote professionals setting up a home office. We focus on premium designs that enhance productivity and comfort in any workspace.
Do you offer custom furniture options?
Currently, we specialize in standard premium items, but our diverse range ensures you’ll find pieces that fit your specific needs, such as L-Shaped Office Desks for corner setups or Solid Wood Office Desks for a classic look. For any customization inquiries, please reach out to our customer care team.
Delivery and Shipping
What are your shipping options and costs?
We offer two shipping methods to ensure flexibility:
- Standard Shipping: Carried by DHL or FedEx, costs $12.95, and delivers within 10-15 business days after dispatch. Ideal for urgent needs like Office Chairs or Conference Tables.
- Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 business days after dispatch. Perfect for larger orders including multiple items like File Cabinets or Office Lighting.
Note: Delivery times are estimates and may vary due to customs, weather, or destination factors.
Do you ship worldwide?
Yes, we provide global delivery to most regions, excluding some Asian areas and remote locations. Our team in San Diego, US, ensures personalized care for every order, from Executive Office Desks to Decor items.
How can I track my order?
Once your order is dispatched, we provide reliable tracking information. You can monitor items like Solid Wood Office Desks or Conference Chairs every step of the way via email updates or our website.
What if I’m not available during delivery?
For large items like Conference Tables or Reception Desks, we recommend being present to receive and inspect the delivery. Standard residential delivery is used for most furniture, but if you miss it, carriers may leave a notice for rescheduling.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.
Can I create an account to manage orders?
Currently, we don’t require accounts for purchases, but you can use your email to track orders. For any account-related issues, such as order history, contact us directly.
Returns and Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not satisfied, you can return products in original condition for a refund or exchange. This applies to all items, from Office Desks with Hutches to Decor.
How do I initiate a return?
Contact our customer care team at [email protected] within 15 days of receipt. Provide your order details, and we’ll guide you through the process, including any shipping instructions.
Are there any items that cannot be returned?
Custom or personalized items may not be eligible for return. Standard products must be in unused condition with original packaging. For specifics, refer to our return policy or contact us.
Other Inquiries
What if my furniture arrives damaged?
We use secure packaging to minimize risks, but if damage occurs, please inspect upon delivery and contact us immediately at [email protected]. We’ll arrange a replacement or refund as part of our after-delivery support.
Do you offer assembly services?
Our delivery includes setup for standard items, but assembly requirements vary. For complex pieces like Desking Systems, we recommend reviewing product details or consulting our team for guidance.
Need More Help?
If you have additional questions, our customer care team is here to assist! Email us at [email protected] or visit our website for more details. Thank you for choosing Home Decor Shop—we’re committed to making your workspace transformation seamless and enjoyable!
