Our Commitment to Your Satisfaction
At Home Decor Shop, we take pride in offering premium office furniture that enhances your workspace. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our commitment to providing you with the exceptional shopping experience you deserve.
Return & Exchange Eligibility
We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return or exchange, your item must be in its original condition: unused, undamaged, and in the original packaging with all tags and accessories included.
⚠️ Non-Returnable Items
Based on our product offerings and to ensure quality standards, the following items cannot be returned or exchanged:
- Custom or Made-to-Order Items including specific Executive Office Desks, Conference Tables, and Reception Desks configured to your specifications
- Office Lighting fixtures for safety and hygiene reasons
- Decor Items & Mirrors unless received damaged or defective
- Products that have been assembled, used, or modified from their original state
- Items not in their original packaging or missing components
Return Process: Step by Step
1 Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Receive Return Authorization
Once we approve your request, we’ll provide you with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.
3 Package Your Item
Securely pack the item in its original packaging, including all parts and documentation. Include the original invoice and your Return Authorization Number inside the package.
4 Ship Your Return
Ship the package to our returns center using a trackable shipping service. You are responsible for return shipping costs unless the item arrived damaged or defective.
5 Processing & Refund
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Home Decor Shop Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return/Exchange: [Product Name and SKU if available]
Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Full Name, Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Refund Information
Once your return is processed and approved, your refund will be issued to your original payment method. Please note:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds typically appear within 5-10 business days after processing, depending on your bank
- PayPal: Refunds are usually processed within 3-5 business days
- Original shipping fees are non-refundable unless the return is due to our error or a defective product
- Exchange items will be shipped once we receive your return, using the same shipping method as your original order unless otherwise requested
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you. Please include photos of the damage in your email.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: Home Decor Shop, 1392 Hood Avenue, San Diego, US 92121
We typically respond to all inquiries within 24 hours during business days.
Thank you for choosing Home Decor Shop for your premium office furniture needs. We appreciate your business and are committed to ensuring your complete satisfaction.